What is Local Number Portability?
Local number portability (LNP) enables customers to keep the same phone number when changing service providers or carriers.
Which Fax or Telephone numbers can I move / port to AFAX?
Technically, you can port over any Telephone/Fax number to AFAX Platform as your Fax number; it can be your existing Fax number, an additional Telephone number that you would like to use as a Fax number in the future, or even your Wireless Mobile Telephone number as long as you are provided and supported by one of the Canadian telecommunication service providers.
When can I move my Fax or Telephone number to AFAX?
Our carriers will work with all major Canadian carriers in all metropolitan areas across Canada to process your request for LNP as soon as we have confirmation from you and your business. If you are a USA resident or running a business there and would like to use our AFAX services, you can email us (using our Contact Us page), and we will review your case and get back to you.
What do I need to do to move my number to AFAX?
- If your service provider uses your fax line at home or at a business to provide your Internet (DSL or ADSL), you can not move your fax or telephone number. If you are unsure about the case, don't hesitate to contact our support team for more information and guidelines.
- Otherwise, select the "Move your Fax Number" option; please key your existing Fax or Telephone number starting with the three-digit area code (e.g., 613-555-1010).
- Fill in the information for your existing carriers/service providers, and contact us to initiate the porting request.
Can all numbers be transferred?
No, not every number can be transferred. Certain restrictions may prevent a customer from moving their number to another carrier.
Here are some examples:
- a) The number to be transferred is not active with any carrier.
- b) The number may be in an area that does not support ports. (we can work with our service provider to get your number ported)
- c) Pager numbers cannot be transferred. d) If your number is used as shared with your ADSL / DSL Internet** (the number linked to your internet)
Should I cancel my existing contracts before moving my number?
No. We suggest you review your existing contract to determine what fees or charges apply. Similar to other situations where a customer is breaking a contract, if you want to move your fax or telephone number to AFAX, you must pay any early termination fees identified in the agreement and any outstanding balance.
AFAX is not liable for any surcharges or penalties due to this LNP.
Can I keep my phone number if I move to a different city?
Yes, that’s one of the advantages of our service; for example, you can move (LNP) your Toronto Fax or Telephone number to AFAX and relocate to Vancouver; you will still be able to get your Faxes.
Is there any Fee associated with this request?
As of November 2023, there has been a port over one-time fee (surcharge process from our carrier and telecom service providers), varying between $30 and $50 based on the current phone service providers.
Can I move my number from AFAX?
You can port/move your ported number from the AFAX service to any other service provider anytime. Please ensure your account is in good condition and no outstanding bills/balances are pending.
Please note we don’t allow any LNP from AFAX numbers originally selected from our platform and service. We reserve the right to reject any porting request for AFAX owned number.
